Front Desk Agent, Hotel Jackson

Type: Full Time
Location: Jackson, WY
Company: Local Business
Date Published
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Hotel Jackson, a Forbes Four Star and AAA Four Diamond property is a locally owned and operated, intimate luxury boutique hotel, in downtown Jackson, Wyoming. We are looking for energetic individuals to join our front of house team.

Are you a dynamic individual that strives for excellence? Do you enjoy working with a team to win the day? Can you effectively deal with change, shift gears on the fly, and make good decisions on the spot? Do you anticipate the needs of others, enjoy making sure that every detail, no matter how small, is in place and executed on? Are you looking for something more than a job and a desire to grow with a local company? Then you’re the perfect addition to join our team.

Responsibilities:

  • Responsible for check-in and check-out of guests, assisting guests throughout their stay as a primary point of contact and ensuring billing accuracy prior to a guest’s departure
  •  Recommend appropriate rooms for future guests
  • Complete room reservations with knowledge of accommodations, rates, and available special services
  • Provide local and regional information and appropriate recommendations based on guests’ inquiries and interests
  • Anticipate guest needs and address situations with empathy and provide appropriate solutions
  • Participate in problem-solving situations while keeping the manager well informed
  • Perform other tasks or projects as assigned by hotel management and staff

Preferred Qualifications and Skills:

  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include evenings, weekends and holidays
  • High attention to detail and customer service skills
  • Candidates must have excellent personal presentation and interpersonal skills
  • Have a college degree and/or prior hotel guest service experience

What to You can Expect:

  • Be part of a cohesive team with opportunities to build a successful local career
  •  Have access to a competitive benefit plan
  •  Work with a small and nimble team where you will make a lasting impression
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in excellence
  • Be recognized for a job well done

Send your resume to [email protected] or contact us at (307) 733-2200 ext. 7776.